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Returns & Exchanges
Due to the delicate and made-to-order nature of bridal wear, we offer a 14-day return window for standard-sized, unworn gowns in original condition.
1
Request Authorization
Log into your account and submit a return request to receive a Return Merchandise Authorization (RMA) number.
2
Prepare the Package
Place the gown in its original garment bag and shipping box, ensuring all tags are intact and the RMA is included.
3
Ship the Item
Affix the provided prepaid shipping label and drop the package off at any authorized courier location.
4
Quality Inspection
Once received, our team will inspect the gown for any signs of wear or damage before processing your refund.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing